What clubs ask first
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Engagement
How is Omen sold?
As an annual program, scoped with your medical leadership. There is no self-serve sign-up, every deployment is shaped around the staff that will use it. We share a written quote after a thirty-minute scoping call.
How is Omen billed?
Annual contract, billed in EUR, with a thirty-day evaluation window. Pricing scales with squad size, integrations and on-site support, typically between forty and one hundred and twenty thousand euros per club, per season.
Can we trial Omen for one season?
Yes. The first thirty days of any annual contract are an evaluation window, fully refundable if your medical staff decides Omen is not the right fit.
Onboarding
What does onboarding look like?
Four to eight weeks, depending on data sources. We import your historical medical data, integrate GPS and wellness feeds, calibrate the model on your context, and shadow your weekly cycle until your staff is autonomous.
Which data sources do you integrate?
Out of the box: STATSports, Catapult, WIMU, Polar, Firstbeat, Smartabase, Kitman Labs, and the major imaging viewers. Custom integrations on the Elite tier, we publish a list of supported feeds in the contract.
Do we need a data engineer in-house?
No. Our team handles the integrations end-to-end. You designate one medical lead and one technical contact on your side; we do the rest.
Privacy & data
Where is player data hosted?
European Union only, Frankfurt and Paris, on hardware operated by us. Each club has a dedicated logical tenant. We are GDPR-native and sign a Data Processing Agreement before any data is moved.
Who owns the medical data?
You do. Always. Your data is exportable in open formats at any time, and the contract guarantees full extraction within fifteen days of any termination.
Do you train models on our data?
Only with explicit written consent, and only on de-identified aggregates. The default contract excludes your data from any cross-club training.
Medical & legal
Is Omen a certified medical device?
No. Omen is decision-support software for qualified medical staff. Diagnoses, prescriptions and clearance decisions remain the sole responsibility of your team. We are happy to walk through the regulatory framing in detail with your DPO.
Does Omen replace our doctors or physiotherapists?
No. Omen is built to make their work faster and more evidence-based, never to replace clinical judgement. The platform exposes its sources for every recommendation; nothing arrives as a black box.
What happens during a matchday outage?
We have not had one yet. The platform runs on two EU regions with automatic failover, and matchday support is staffed live during fixtures. The sideline tools also degrade gracefully to read-only on a local cache.